Help
Contact us
Email support@tuppy.app. We reply within 2 working days.
Please don't send photos of your children. For privacy requests, see the Privacy Policy.
Questions
How do I set up my child's device?
On your phone, open Tuppy and add your child. You'll see a 6-digit code. On your child's iPhone or iPad, open Tuppy, choose "This is my device" and type the code. It works once and lasts 10 minutes. Then give Screen Time permission and set your parent PIN.
What are Tups?
Tups are the coins your child earns for tasks you approve. You choose how many each task earns and how many minutes one Tup is worth (1, 3, 5 or 15). Tups never expire, and they can never be bought.
Can my child use all their Tups in one day?
No. Your daily limit caps how much screen time they use in a day, and screen time can't be used during bedtime. Any Tups over the limit stay saved for another day.
What's free, and what's in Tuppy Plus?
Free covers one child with up to 5 tasks on at a time, photo proof and approvals, Tups, screen time, a daily limit and bedtime. Tuppy Plus (£29.99 a year with a 7-day free trial, or £4.99 a month) adds more children and tasks, the rewards shop, school hours, weekend limits, grounding, nudges, a co-parent and full history. Children never see prices or anything to buy.
How do I cancel Tuppy Plus?
On your iPhone open Settings, tap your name, then Subscriptions, then Tuppy Plus. Cancel at least 24 hours before it renews. If it ends, nothing is deleted: extra children and tasks are paused until you subscribe again or choose which to keep.
I bought Tuppy Plus but it isn't showing
In Tuppy, open Settings, tap Tuppy Plus, then Restore purchases. Make sure you're signed in to the same Apple Account you used to buy it.
Can my partner use Tuppy too?
Yes, with Tuppy Plus. In Settings, tap Co-parent to get an 8-digit invite code. Your partner installs Tuppy, signs in and taps "Join my partner's family". The code works once, for 48 hours.
What happens to the photos?
Only you (and a co-parent) can see them. They're deleted automatically after 30 days. Tuppy only uses its own camera; it can't see your photo library.
How do I delete our data?
In Tuppy, open Settings and tap Delete account. You can remove just your account (if there's a second parent) or the whole family, which deletes every child, photo and record. To remove one child, go to Settings, Children and devices.